I have for a long time told non-IT people that the job of IT people is not laying back in their swivelling office chairs, eyes half-open, staring blankly at their computer screens and consequently inadvertently drooling on their keyboards while waiting for non-IT people to report boring PC problems like “I’ve lost all the files on my flash drive.” The IT person, whether in the technical support department or not, is not designed to sit at his (“his” in the context of this entire article can also mean “her”) desk waiting for a user to report that their PC has misbehaved.
Category: Tech Support
Advice on technical issues and reviews of technologies.
The Singularity and Password Management
The singularity is supposed to be when man will be able to transfer his consciousness into machines and achieve immortality. So he basically become
s some freakish self-aware robot. I’m saying this without knowing fully that this will ever happen. (I heard about it from The Big Bang Theory – Season 4, Episode 2.)
What Exactly Are We Fixing?
In my early (and a little more than zealous) days as a computer tech, a friendly, middle-aged Boer lady from my neighbourhood (let’s call her Mrs. Marilyn Greenveldt) called on me to fix her Dell PC. A quick diagnosis showed that I needed to replace the memory module, which I did. And as it has always been my policy/practice to go the extra mile,…